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(a) A person claiming damage or loss under AS 14.48.130 must file a signed formal written complaint on forms provided by the commission. The formal complaint must set out in detail
(1) the nature of the complaint and specific allegations;
(2) the documentation and other information to support the allegations;
(3) a description of the complainant's attempts to resolve the matter of the complaint with the institution;
(4) the outcome desired by the complainant; and
(5) justification under AS 14.48 or this chapter for the desired outcome.
(b) Within 10 days after receipt of a written complaint, the commission staff shall acknowledge receipt to the complainant and shall inform the involved institution of the complaint filing.
(c) Upon the request of a complainant, the commission staff shall provide information regarding AS 14.48 and this chapter to assist a complainant with completion of the complaint form. The commission staff may not complete complaint forms on behalf of complainants.
(d) A complaint initiated by the commission under AS 14.48.050 (8) will be investigated under 20 AAC 17.145.
History: Eff. 5/8/88, Register 106; am 4/27/2001, Register 158
Authority: AS 14.48.050
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Last modified 7/05/2006