3 AAC 52.410. Establishment of permanent service

(a) A utility may require a new applicant for service to appear at the utility's designated place of business to produce proof of identity and complete the utility's application form. A utility may accept an application filed by an authorized representative of the applicant.

(b) A utility must obtain from each new applicant for service the following minimum information:

(1) name or names of applicant;

(2) service address or location, and telephone number;

(3) billing address and telephone number, if different than service address;

(4) address where service was provided previously;

(5) date when applicant will be ready to receive service;

(6) information as to whether service premises had been previously supplied with utility service;

(7) statement as to whether applicant is owner, tenant, or agent for the service premises; if the applicant is a tenant, name, address, and telephone number of owner or owner's agent;

(8) information concerning the purpose for which service is to be used, including the anticipated energy and demand requirements of the customer;

(9) type of life support equipment, if any, used by the customer or by a resident at the service premises; and

(10) the name and address of any third party that the customer wishes to designate to be copied with any termination notice issued under 3 AAC 52.450(c) .

(c) At the time the customer applies for service, utility personnel shall advise the customer of the most economical class of service available and assist the customer in making an informed choice in service offerings if alternate classes of service are available to that customer.

(d) An applicant for service is responsible for all inside wiring, including the service entrance and meter socket.

(e) A utility may include in its tariff a charge for the establishment, disconnection, or reconnection of utility services.

(f) A utility shall establish service to existing facilities within five working days following a request by an applicant who has been accepted for service by the utility. For the purpose of this subsection,"existing facilities" means customer facilities that are ready and acceptable to the utility, where the utility needs only to install a meter, read a meter, or turn on the service.

(g) If, within the five-day period referred to in (f) of this section, a utility establishes service, during a period other than regular working hours at the customer's request, the utility may impose an after-hours charge for the service connection.

(h) If a utility cannot establish service to new customer facilities within 30 days after it receives an application, it shall, within 15 working days after the date of application, advise the applicant in writing of the reason for the delay, any interim type of service that may be available, and an estimated date when the requested service will be provided. For the purpose of this subsection, "new customer facilities" means customer facilities that require the utility to do more than install or read a meter before service can be provided.

(i) If a utility finds that it is unable to meet a previously scheduled date for establishment of service under (h) of this section, it shall advise the customer in a timely manner of the revised date upon which service will reasonably be available.

(j) A utility may refuse to establish new service only if any of the following conditions exist:

(1) an applicant falsifies any information required by (b) of this section and fails to subsequently correct the falsification with documentation acceptable to the utility;

(2) an applicant has an outstanding amount past due for utility service and has not made arrangements acceptable to the utility for payment of the outstanding balance;

(3) a condition exists or would exist upon establishment of service at the service premises which the utility believes is unsafe or hazardous to an applicant, a member of the public, the utility's personnel or facilities, or the integrity of the utility's energy delivery system;

(4) an applicant does not meet the credit criteria for waiver of deposit requirements under 3 AAC 52.420(c) and fails to provide the utility with a deposit;

(5) an applicant refuses to furnish money, services, equipment, or rights-of-way that have been specified by the utility in its tariff as a necessary condition for providing service; or

(6) an applicant refuses to become a member of an electric cooperative organized under AS 10.25 in an area for which the cooperative has a certificate to serve the applicant.

History: Eff. 1/1/87, Register 100; am 9/15/88, Register 107

Authority: AS 42.05.141

AS 42.05.151

AS 42.05.291

AS 42.05.361

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