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(a) Normally, when a standard tariff service cannot be provided within the standard installation interval, all reasonable efforts shall be made to advise the applicant within 15 working days from the date of the initial application for service as to
(1) the reason for the delay;
(2) a possible interim grade or type of service that is available; and
(3) the probable date the requested service will be provided.
(b) If the utility is unable to meet any previously given service date, it shall advise the applicant as to the information set forth in (a) of this section at a reasonable interval before the originally scheduled service date.
(c) When a utility is unable to supply telecommunications service as required by (a) of this section, the utility shall keep records by exchange or central office building identifying each applicant, the date of application, the date service was requested for, the class of service applied for, the reason for the inability to provide the service, a statement of the plans to provide service including a probable provision date, and copies of all correspondence with the applicant until service is provided.
History: Eff. 1/5/79, Register 69
Authority: AS 42.05.141
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Last modified 7/05/2006